Welcome to Eastview Surgery
Please click on the link above for guidance about wearing face coverings. Eastview Surgery are unable to provide individual risk assessments or letters for patients who are, or feel that they should be, exempt from wearing a face mask.
We can all help control the virus if we all stay alert. This means you must:
- stay at home as much as possible
- work from home if you can
- limit contact with other people
- keep your distance if you go out (2 metres apart where possible)
- wash your hands regularly
Do not leave home if you or someone you live with has any of the following:
- a high temperature
- a new, continuous cough
- a loss of, or change to, your sense of smell or taste
You can now contact us via e-Consult
You can now contact the Surgery online using the e-Consult service which you will find on the home page of the Eastview Surgery website.
Here you can request sicknotes, get advice from a clinician about common ailments and request treatments.
Please be patient when calling the surgery
We are getting more phone calls during this time and the staff at Eastview are working extremely hard to deal with all your queries.
We are on limited staff due to social distancing, so it may take longer than normal to answer your call.
We ask that during this time you use the general queries line as sparingly as possible and call only at certain times:
- Emergency appointments call after 8.30am or 1.00pm
- For blood results - Call after 2pm
- For over the phone medication requests - Call back after 11am (or sign up to Patient online services)
Thank you for your understanding
Do you know?
Due to the national spread of Coronavirus (COVID-19), we have postponed all routine appointments, reviews, checks and bloods.
If you think you need an appointment, please call and you will be called back and triaged by a clinical member of staff.
All pre-bookable appointments have been removed for the time being. This is for the protection of our patients and our hard working dedicated staff.
For appointments please call: 0151 920 7255
Alternatively please complete an E-Consult. You can access this from the home page of our website.
DO YOU NEED MEDICATION?
Please do not bring your paper medication requests to the surgery.
For a temporary basis only we will be taking medication orders over the phone. We will take your order over the phone after 2pm and ONLY if your medication is due.
We are NOT allowing stockpiling!
Contact the usual pharmacy you use and ask them to be your nominated pharmacy or let our reception staff and they will update this. Your medication can then be sent electronically to that pharmacy. This prevents you having to visit the practice in person and keeps us all safe.
We would encourage you to sign up to patient online services so you can order your medication online. Ask a receptionist or see below for further information.
You do not need to visit the Surgery to order your repeat medication.
Sign up today to use Patient Online Services.
You can order your repeat medication online. For further information visit our Patient Online Services page.
|Monday||08.30am - 18.30pm|
|Tuesday||08.30am - 18.30pm|
|Wednesday||08.30am - 18.30pm|
|Thursday||08.30am - 18.30pm|
|Friday||08.30am - 18:30pm|
On Monday evening we have an extended clinic from 18:30-21:15pm. These appointments become available to book from 2pm the Tuesday before. (On the week of a bank holiday this will fall on another evening)
*Please note that during Monday evening's surgery there is no phone access available.
The surgery is closed on a Wednesday for staff training, once a month.
For appointments please call: 0151 920 7255
For General Enquires: 0151 928 8849 *Please note on Monday Evening Surgery there is no phone access available.
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
IRISi interventions: irisi.org/iris/find-your-local-iris-site/
A map of the practice area is available Here.